Frequently asked questions

Your order will be shipped in 2 to 3 days. Our average delivery time is then 5 to 12 working days anywhere in the world. In any case, if you do not receive your item within 60 days then we will give you a full refund and you can keep the item when you receive it.

Where do we deliver and what are the delivery costs ?

We deliver anywhere in the world. Delivery costs are OFFERTS for any order.

Where do you come from ?

Our company is based in France. We ship our packages directly from our producers located in Asia.

Who delivers my item ?

Your items are delivered through your local postal service.

What are the delivery times?

Items are delivered according to the terms of your local post office.

What happens if no one is at home ?

Don't worry, our items will be left in your P.O. box if they are small enough. If not, your package will be left at your post office where you can pick it up.

I got the wrong address, what should I do ?

Don't worry, if your order hasn't been sent yet, contact us immediately and we will be happy to update your information. Otherwise, in accordance with our terms and conditions, once an order has been sent from our warehouse, no further changes can be made.

Is your site secure ?

This site is 100% secure. In fact, you could even say that it is 300% secure. Here's why: First of all, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their "shopping cart" and everything else related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, concerning the settlement, we use Stripe and Paypal which are the references in terms of security of transactions on the Internet.

What are the payment methods ?

Currently, you can pay by Credit Card or via Stripe or Paypal on our site. We do not accept bank checks, transfers or payment on receipt.

How does it happen if I am not satisfied with my product ?

We offer a 100% "satisfied or refunded" guarantee! If, for any reason, the product does not meet your expectations, you can send it back to us within 14 days of receipt and we will refund the full price of the item as soon as it arrives at our premises. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.

More questions ?

If you still have any questions, you can contact us by email at contact@naiima.com. Your Satisfaction is 100% Guaranteed !